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A Success Story

San Bernardino County operates Arrowhead Regional Medical Center (ARMC). Early in the pandemic, it became apparent that ARMC’s leadership was needed to create a platform to coordinate the 17 acute care hospitals’ COVID-19 response across the county.  Key steps included securing a liaison with each acute care hospital, development of key metrics, frequent communication, and coordination with the local hospital association and other County agencies, as well as the California Department of Public Health. While the hospital network in the county was stretched beyond its limits and capacity, the close communication between hospitals enabled the system to respond with flexibility to these extraordinary circumstances. The success of the team effort, which was spurred and supported by ARMC leadership, has been recognized by county stakeholders and the state.