A Success Story

The Housing Authority of the County of San Bernardino implemented multiple strategies to support families and sustain community engagement during the coronavirus public health crisis. HACSB implemented significant program policy modifications to support customers, including rent hardship exemptions, rent deferrals, extensions on rental assistance, and temporary deferrals to non-emergency work orders, inspections, and recertifications. In addition, the pandemic amplified essential needs for many customers. Resident Services Coordinators conducted wellness calls to maintain contact with families, identify their critical needs, and connect them to resources. HACSB also collaborated with community partners to provide services such as contactless meal delivery to residents. Partners in supporting customer wellness included the Department of Aging and Adult Services, Pal Charter Academy, Innovative Home Family Care, and Redlands Unified School District.